I worked with Troy on buying my Lexus, and the experience was overwhelmingly positive. I never felt pressured at any point and was able to look at and test the car by myself. Tracy, Justin, and the rest of the staff (including the owner) were also helpful, welcoming, and open about the whole process. I would definitely recommend shopping here for a friendly, honest, and professional car buying experience. Oh, and I'm THRILLED with the car.